August 16, 2017

How to Overcome Barriers to Digital Transformation (& Reach Your Customer Engagement Potential)

Adopting new technology can be overwhelming, but it’s easier than you think to overcome barriers and reach your customer engagement potential. Read on to find out how.
August 9, 2017

How to Optimise the Customer Experience (with UI/UX Design)

Looking for ways to create the ultimate customer experience? It’s all about UI and UX design. Read Engage Hub’s blog to learn more.
August 2, 2017

The App Analysis: Worth the Investment or Over-Hyped?

Should you create an app or are you better off investing in other customer engagement channels? Read our analysis.
July 28, 2017

Call Deflection – Your Biggest Missed Opportunity?

Do your customers want (or need) to call you? This question is what call deflection is all about. The term refers to ways of reducing inbound calls by encouraging customers to get in touch using other channels, many of which allow them to self-service. In other words, call deflection is about offering a better customer experience while reducing the burden on your contact centre.
July 27, 2017

Looking out across the vendor landscape – where we sit in the market

It’s fair to say our company has achieved an unbelievable amount over the course of the past 12 months. On 4th October 2016, we launched our new corporate website after months of hard work; auditing our existing online presence, measuring brand equity and really taking the time to understand our target audience by facilitating a number of buyer persona workshops. Going-to-market with an entirely new brand and value proposition is no mean feat.
July 17, 2017
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Making the Case for the Cross-Channel Customer Experience

Which communication channels should customer experience professionals be using to improve business performance? Read this 5-minute overview.