Safe, secure and seamlessly integrated cross-channel communications for forward-thinking financial services organisations.
The future of banking is centred, almost exclusively, around consumers’ mobile devices. Consumers expect to be able to authenticate their identity, open new accounts, take out loans, and deposit checks by photographing them, all from their mobile devices. But this growing expectation for unparalleled mobile connectivity means that banks, credit-card and insurance companies need to select the right technology to look after their growing communication programmes.
Engage Hub has been working with some of the world’s most successful financial institutions to deliver unparalleled cross-channel customer service whilst also streamlining operational efficiencies. Take a closer look at some of our most popular solutions:
Protect your customers with
A transaction authentication number (TAN) is issued as a form of a one-time password (OPT) to authorise a payment, this is sent by SMS or a Push Notification to the customers’ mobile phone. When the OTP is delivered by SMS, a call is bridged between the banks call centre and customer’s mobile phone, the customer is instructed by a pre-recorded voice message to enter the TAN into another device.
Gather valuable customer feedback
Use real-time events such as account activations and branch visits to send SMS, email, web and pre-recorded voice surveys to customers as a great way of gathering valuable customer feedback. Dive deeper into customer insight and enhance the quality of your data by applying logic that alters the behaviour of your survey in real-time, based on your customers responses.
Self-service card activation
centred on the mobile phone
Use SMS, email or push notifications to automate card activation by issuing a unique access code instead of relying on costly call centre agents. This is a proven way of speeding up card activation and account set-ups.
Our Synapse technology can automatically select the communication channel that elicits the quickest response from each customer, ensuring your most important alerts are received and read instantaneously.
Through our range of standardised APIs, Engage Hub receives notifications in real-time that a suspicious transaction has taken place. This notification triggers an automated SMS, email, push notification, voice call or messenger which is instantly sent to your customer, depending on their channel preference or your predefined rules.
Automate payment reminders,
claim management & complaint handling
Speed up the payment collection, claim management and complain handling process while reducing operational costs by automating the delivery of personalised SMS messages containing links to bespoke landing pages, designed within Engage Hub’s landing page builder.